Xpert-Timer Pro will be delivered from the date of purchase, for at least one year with the software assurance package "Premium". Additionally you can add support to the package by choosing the option "Premium Plus". The package will be charged at 25% of the license value. The amount is calculated with 15% for all bug fixes, changes and changes within the current major release, 5% for the upgrade to a new major major release and 5% for support.
The package "Premium Plus" contains:
12 months product updates from the 1st of the following month to the purchase date of the license within the purchased major version, eg. updates from version 7.0 to version 7.5.
12 months Product upgrades from the 1st of the following month to the license creation date within the purchased major version. For example: upgrade from version 7 to version 8.
Free e-mail support within max. 48 hours on weekdays from Mon. - Fri. to firstname.lastname@example.org
Support is included if you experience technical problems with Xpert-Timer (e.g. during installation). Product training and product support is only included for 30 minutes. Provided support (greater than 15 minutes), which proves to be an operating error will be charged, or credited to the telephone support package of 30 min.
The term for the extension is always calculated on an ongoing basis. An interruption of the software assurance is not possible, e.g. If extended after the software maintenance expiration date, this period will be calculated retrospectively. The minimum amount for the Premium Package is 25,00 EUR plus VAT.
The Software assurance will automatically renew after one year, unless terminated at least one month in advance.
Sample calculation when buying for the first time:
Calculation example for the first purchase and extension:
Retail price (10 licenses): 1850, - EUR
Software assurance Premium Plus: 462,50 EUR
Invoice amount: 2312,50 EUR
Extension: 25% from 1850, - EUR = 462,50 EUR