Software assurance "Premium Plus"
Always up to date with our software assurance
When you purchase Xpert-Timer Pro, you receive a software assurance package for a minimum of one year. There are two options to choose from: the "Premium" package and the "Premium Plus" package. The one-year period starts on the first day of the month after the license is issued.
The "Premium Plus" package costs 25% of the license value. This amount includes 15% for bug fixes, changes, and new features within the current main version, 5% for upgrading to a higher main version, and 5% for telephone support and remote maintenance.
The "Premium Plus" package includes:
- 12 months of product updates from the 1st of the month following the date of license creation within the main version purchased, e.g. E.g.: from version 9.0 to version 9.1.
- 12 months of product upgrades starting on the 1st of the month following the license creation date within the major version purchased. For example: upgrade from version 9 to version 10.
- Free email support within approx. 48 hours on weekdays from Monday to Friday to service@xperttimer.de
- Telephone Support
- Remote support
Training/product advice:
- 15 minute package: included
- 30 minute package: EUR 60 plus VAT
- 60 minute package: EUR 100 plus VAT
The extension of software maintenance is always calculated continuously, meaning there are no interruptions in the term. If you extend the maintenance after it has expired, the period will be calculated from the expiration date. The minimum cost for the Premium Plus package is EUR 25.00 plus VAT.
The software maintenance is automatically extended by 12 months if it is not cancelled at least 4 weeks before it expires.
Calculation example for initial purchase:
Retail price (10 licenses) EUR 1850
Software maintenance EUR 462.50
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Invoice amount 2312.50 EUR
After one year: 25% of 1850.- EUR = 462.50 EUR